Privacy Policy

Information We Collect From You

We may collect information you choose to provide, including your name, email address, phone number, renovation requirements, property location and any other information submitted through our contact forms, WhatsApp or other communication channels.

How We Use Your Information

We use the information you provide to:

• Respond to your enquiries.
• Provide renovation-related information or quotations.
• Improve our website and content.
• Communicate with you regarding your enquiry where appropriate.

Analytics and Cookies

My Reno Service may use cookies and analytics services to understand how visitors use the website. These tools help us improve user experience and website performance. They do not personally identify you.

Third-Party Services

We may use trusted third-party services such as website analytics, spam protection, embedded content and communication tools to operate and improve My Reno Service. These providers may process limited technical information in accordance with their own privacy policies.

Sharing Your Information

My Reno Service is operated by Roomah Builders, the CIDB-certified contractor that carries out your renovation project. Information you submit is used internally by our project and site teams to plan, quote and deliver the work. We do not sell your personal information to third parties, and we only share information with external parties (such as material suppliers or subcontractors engaged on your project) where necessary to carry out the renovation.

Data Security

We take reasonable measures to protect the information submitted through our website. However, no method of online transmission or electronic storage is completely secure.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Your Rights

You may request access to, correction of or deletion of your personal information by contacting us. We will respond in accordance with applicable Malaysian laws where relevant.

Data Retention

We retain personal information only for as long as reasonably necessary to respond to enquiries, provide our services, comply with legal obligations or resolve disputes.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services or legal requirements. Any updates will be published on this page.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us through our Contact page.